Returns will be accepted within 3 business days of delivery and will not include the actual shipping costs.
We do not offer exchanges.
If items are returned, actual shipping costs will be deducted from your refund. In the case of free shipping, these fees cover the shipping of the product back to the warehouse.
In case customer decided to use refund through our shipping service there will be return delivery fee from customer’s location to our warehouse , which fee is vary depend on the item and distance
All returns must include all original packaging and shipping materials. We do not disassemble and repackage. We will not accept returns that are not packed back in their original packing material. Returns without original packaging are not subject for return, there are no exceptions.
Assembled furniture cannot be returned.
- Email us at email@example.com, please include your order number/transaction ID for faster processing. We will ask you to provide a reason for return + pictures of all products in original condition / boxes that you intend to return. Once approved, we’ll then provide you an RMA number (Return Merchandise Authorization). You’d need to print that number and include with every box / product returned.
- Returns without our approval / RMA numbers are not accepted. There are no exceptions.
- For local customers we might offer you to send our crew to pick up a product: in this case we process a refund within 24 hours (M-F) of receiving your item back at the warehouse.
- In case you need to use a shipping service to return a product, we will assist you with scheduling that. You will be responsible for shipping fees.
Make sure you have 4 following things required for return:
- Product should be returned within a proper return window
- Product should be returned in new and unused condition
- Product should not be assembled in any way: that includes legs/screws/handles/etc. Most of the furniture that requires assembly won’t be a subject for return (tables, beds, stools etc.)
- You should have a RMA number obtained and included with every piece / box returned